Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)
About The Position
Vancouver Coastal Health (VCH) is seeking a Medical Office Assistant (MOA) to join the team at the Richmond East Urgent & Primary Care Centre (UPCC). The UPCC provides care for individuals with unexpected, non-life-threatening conditions requiring medical attention within 12-24 hours, such as sprains, cuts, infections, mild asthma attacks, and less serious childhood illnesses or injuries. This role supports the local Community of Care (CoC) service delivery model and operates in accordance with VCH policies and procedures. The multidisciplinary healthcare team includes general practitioners, nurse practitioners, registered nurses, and social workers. UPCCs enhance access to urgent primary care when a family physician is unavailable and emergency care is not required.
Requirements
- Grade 12 graduation or an equivalent combination of education, training, and experience.
- Graduation from a Medical Office Assistant program.
- One (1) year of recent, related clinical medical office support experience.
- Demonstrated knowledge of clinical policies, procedures, and objectives.
- Demonstrated knowledge of community resources and agencies.
- Demonstrated knowledge of office procedures.
- Business writing skills.
- Knowledge of medical terminology.
- Demonstrated ability to perform basic medical tests and accurately record results in medical files.
- Demonstrated ability to respond independently and effectively to emergent situations.
- Demonstrated ability to effectively present health information to individuals.
- Demonstrated ability to keyboard 5,000 keystrokes per hour.
- Demonstrated customer service and communication skills.
- Physical ability to perform the duties of the position.
- Demonstrated ability to work independently and within a team.
- Demonstrated ability to prioritize and organize workload and meet deadlines.
- Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
- Demonstrated ability to deal tactfully and effectively with coworkers, clients, and staff from other agencies.
- Demonstrated skill in using a variety of office equipment and computer software programs.
Responsibilities
- Perform registration and clerical support functions for the Primary Care Clinic.
- Provide care for patients and families who require high priority care within 24 hours.
- Work in support of the local Community of Care (CoC) service delivery model and primary care network.
- Operate in accordance with VCH policies and procedures.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services
- Award-winning recognition programs
- Access to exclusive discount offers and deals for VCH staff
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
