Medical Office Assistant- Pulmonology Clinic

West Tennessee Healthcare

22h

About The Position

The Medical Office Assistant supports providers with direct patient care, clerical and environmental duties, and organizational compliance tasks in a pulmonology clinic. The role manages appointments and patient charts, provides patients with care and information, and helps them use clinic services. The employee is expected to convey a positive image of the clinic and is subject to call back and overtime as required. Patient-care duties include organizing patient flow, assisting patients with mobility and exam preparation, collecting histories and specimens, performing screenings and tests as ordered, assisting with procedures, documenting care, communicating instructions, and responding to changes in patient condition or emergencies. The role also administers medications and treatments within scope of practice and receives or transcribes provider orders as appropriate. Clerical and environmental duties include managing medical records and referrals, scheduling appointments, verifying insurance, maintaining charts, cleaning and sterilizing rooms and equipment, keeping related records, and ordering and restocking supplies. The assistant follows clinic and system policies, promotes patient rights, contributes to the team, and may precept new employees and students.

Requirements

High school diploma.
MOA certification required.
Attain CPR certification during the introductory period and maintain certification during employment.
MOAs entering orders in an outpatient clinic must be Certified MOAs effective 2023, regardless of location.
MOAs hired before October 2022 may be certified or have completed CPOE education; this must be updated when it expires.
Knowledge of the health care field and/or medical specialty.
Knowledge of assisting tasks related to health care or the particular medical specialty.
Knowledge of information that must be conveyed to patients and families.

Nice To Haves

Some college or attendance at or graduation from training to become a Medical Office Assistant.
Preferred minimum of one year of work experience in a health care field.

Responsibilities

Check schedules, organize patient flow, and accompany patients to exam or procedure rooms.
Assist patients with walking, transfers, dressing, specimen collection, and exam-room preparation.
Collect patient histories and perform screenings and laboratory tests as ordered by the medical provider.
Assist medical providers and licensed nursing staff with procedures and examinations.
Administer medications and treatments within scope of practice and prepare patients for tests and surgery.
Document care in patient records and relay instructions to patients and families.
Answer telephone calls and provide pertinent information.
Send and receive patient medical records, complete referrals and forms, schedule appointments, verify insurance coverage, enter patient demographics, and maintain charts.
Ensure hazardous pharmaceutical waste is properly segregated and safely disposed of.
Identify, record, and report changes in patient condition or adverse reactions to the medical provider.
Receive and transcribe physician, FNP, and PA orders as appropriate.
Clean exam and procedure rooms, instruments, and equipment between visits; sterilize equipment according to the maintenance program and keep appropriate records.
Order, sort, store, and restock supplies, including patient supplies.
Follow clinic and system policies and procedures and promote patient rights.
Respond to medical emergencies, initiate CPR or other appropriate action, and notify appropriate personnel.
Contribute to a positive work environment and the clinic's overall team effort.
Perform related duties as required or directed.
Precept new employees and students and provide guidance during orientation.