Medical Office Assistant - MUSCP

Medical University of South Carolina•Cooper Charter Township, MI

5d•Onsite

About The Position

The Medical Office Assistant welcomes patients and families in person and by telephone, helping optimize the patient experience and clinic efficiency by scheduling appointments. The role maintains patient accounts by accurately obtaining, recording, and updating personal, demographic, insurance, and financial information. It also includes collecting copayments and prior balances, protecting confidential information, providing customer service, distributing messages, scheduling ancillary services, and managing referrals. The position requires interaction with medical professionals and care team members from diverse cultures and backgrounds. The role is based at MUSC Health East Cooper Medical Pavilion, a three-story outpatient building in Mount Pleasant with more than 20 specialties. The position works a day shift for 40 scheduled hours per week, with no evenings, weekends, or holidays. Free on-site parking is available.

Requirements

High school diploma or equivalent (GED).
One year of customer service experience.
Ability to perform the physical requirements of the position, including standing, walking, sitting, bending, kneeling, climbing stairs, reaching, using both hands and legs, and repetitive motions.
Ability to frequently lift or carry approximately 20 pounds unassisted and lift 15 pounds from 36 inches to overhead.
Ability to maintain corrected 20/40 vision and recognize objects at close and distant ranges.
Ability to work indoors in a latex-safe environment.

Nice To Haves

Ability to interpret and apply financial procedures and regulations.
Previous experience with hospital information systems or word processing.

Responsibilities

Greet and welcome patients and families in person or by telephone.
Schedule appointments appropriately by phone or in person to support patient experience and clinic efficiency.
Obtain and update demographic and insurance information for all patients.
Maintain patient accounts by accurately recording and updating personal and financial information.
Collect copayments and prior patient balances.
Maintain the confidentiality of patients’ personal and financial information.
Provide customer service, distribute messages, schedule ancillary services, and manage referrals.
Meet standard productivity metrics while completing pre-registration and registration.
Complete regulatory and compliance-related forms for visits.
Complete verification and payment workflows, including screening for potential funding sources and setting patient expectations for reimbursement.
Demonstrate commitment to positive patient and family experiences and excellent customer service.
Interact with medical professionals and care team members from diverse cultures and backgrounds.