Medical Office Assistant - MUSCP
About The Position
The Medical Office Assistant greets and welcomes patients and families in person and by telephone, helping optimize the patient experience and clinic efficiency by scheduling appointments appropriately. The role maintains patient accounts by accurately obtaining, recording, and updating personal, demographic, insurance, and financial information; collects co-pays and prior patient balances; and protects confidential information. The position also includes customer service, message distribution, ancillary scheduling, and referral management, with interaction across medical professionals and care team members from diverse cultures and backgrounds. The Medical Office Assistant completes pre-registration and registration processes, regulatory and compliance forms, and verification and payment workflows. This includes screening for potential funding sources and setting patient expectations for reimbursement. The role is expected to meet standard productivity metrics and demonstrate a commitment to positive patient and family experiences and excellent customer service.
Requirements
- High school diploma or equivalent (GED).
- One year of customer service experience.
- Ability to perform job functions while standing, walking, and sitting.
- Ability to bend at the waist, kneel, climb stairs, reach in all directions, and fully use both hands and legs.
- Good finger dexterity and ability to perform repetitive motions with hands, wrists, elbows, and shoulders.
- Corrected 20/40 vision and ability to recognize objects close at hand and at a distance.
- Ability to work in a latex-safe environment and indoors.
- Frequently lift and/or carry objects weighing approximately 20 pounds unassisted.
- Ability to lift 15 pounds from 36 inches to overhead.
Nice To Haves
- Ability to interpret and apply financial procedures and regulations.
- Previous experience with hospital information systems or word processing.
Responsibilities
- Greet and welcome patients and families in person and by telephone.
- Schedule appointments appropriately to support patient experience and clinic efficiency.
- Obtain, record, and update patient demographic, insurance, personal, and financial information.
- Maintain patient accounts and collect co-pays and prior patient balances.
- Maintain confidentiality of patients’ personal and financial information.
- Distribute messages and manage ancillary scheduling and referrals.
- Complete pre-registration and registration processes while meeting standard productivity metrics.
- Complete regulatory and compliance forms for visits.
- Complete verification and payment workflows, including screening for potential funding sources and setting patient expectations for reimbursement.
- Provide excellent customer service and contribute to positive patient and family experiences.
- Interact with medical professionals and care team members from diverse cultures and backgrounds.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
