Part-Time Medical Office Assistant - MUSCP
About The Position
The Medical Office Assistant at MUSC Health East Cooper Medical Pavilion welcomes patients and families in person and by telephone, helping optimize the patient experience and clinic efficiency. The role schedules appointments, maintains accurate patient account information, collects copayments and prior balances, and protects the confidentiality of personal and financial information. Other duties include customer service, distributing messages, coordinating ancillary appointments, and managing referrals. The position involves interaction with medical professionals and care team members from diverse cultures and backgrounds. This is a part-time, 20-hour-per-week, day-shift position at an outpatient facility with more than 20 specialties. The job description notes no evenings, weekends, or holidays and free on-site parking. The physical requirements include standing, walking, sitting, bending, kneeling, climbing stairs, reaching, repetitive movements, and lifting or carrying objects weighing approximately 20 pounds unassisted.
Requirements
- High school diploma or equivalent (GED).
- One year of customer service experience.
- Ability to perform the job’s stated physical requirements, including frequent lifting or carrying of objects weighing approximately 20 pounds unassisted.
Nice To Haves
- Ability to interpret and apply financial procedures and regulations.
- Previous experience with hospital information systems or word processing.
Responsibilities
- Greet and welcome patients and families in person or by telephone.
- Schedule appointments appropriately by phone or in person to support patient experience and clinic efficiency.
- Obtain, record, and update patient personal, demographic, insurance, and financial information accurately.
- Collect copayments and prior patient balances.
- Maintain confidentiality of patients’ personal and financial information.
- Provide customer service, distribute messages, schedule ancillary services, and manage referrals.
- Complete pre-registration and registration while meeting standard productivity metrics.
- Complete regulatory and compliance-related forms for visits.
- Complete verification and payment workflows, including screening for potential funding sources and setting patient expectations for reimbursement.
- Support positive patient and family experiences and demonstrate excellence in customer service.
- Interact with medical professionals and care team members from diverse cultures and backgrounds.
Benefits
- Free on-site parking
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
