Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)
About The Position
The Medical Office Assistant (MOA) performs registration and clerical support functions for the Primary Care Clinic, which sees patients and families requiring high-priority care within 24 hours. This role operates within a team-based model of care, reporting to the Program Manager, and supports the local Community of Care (CoC) service delivery model and primary care network in accordance with VCH policies and procedures. Urgent and Primary Care Centres (UPCCs) provide care for unexpected, non-life-threatening conditions that need medical attention within 12-24 hours but do not require an emergency department visit, such as sprains, cuts, infections, mild asthma attacks, and less serious childhood illnesses or injuries. The multidisciplinary healthcare team includes general practitioners, nurse practitioners, registered nurses, and social workers. UPCCs are designed to be an additional community service, working with other care touchpoints to offer appropriate urgent services to patients when and where they need them.
Requirements
- Grade 12 graduation or an equivalent combination of education, training and experience.
- Graduation from a Medical Office Assistant program.
- One (1) year of recent, related clinical medical office support experience.
- Demonstrated knowledge of clinical policies, procedures and objectives.
- Demonstrated knowledge of community resources and agencies.
- Demonstrated knowledge of office procedures.
- Business writing skills.
- Knowledge of medical terminology.
- Demonstrated ability to perform basic medical tests and accurately record results in medical files.
- Demonstrated ability to respond independently and effectively to emergent situation and effectively present health information to individuals.
- Demonstrated ability to keyboard 5,000 keystrokes per hour.
- Demonstrated customer service and communication skills.
- Physical ability to perform the duties of the position.
- Demonstrated ability to work independently and within a team.
- Demonstrated ability to prioritize and organize workload and meet deadlines.
- Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
- Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
- Demonstrated skill in using a variety of office equipment and computer software programs.
Responsibilities
- Performs registration and clerical support functions for the Primary Care Clinic.
- Works in support of the local Community of Care (CoC) service delivery model and primary care network.
- Operates in accordance with VCH policies and procedures.
- Performs basic medical tests and accurately records results in medical files.
- Responds independently and effectively to emergent situations.
- Effectively presents health information to individuals.
- Uses a variety of office equipment and computer software programs.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services
- Award-winning recognition programs
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
