Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)
About The Position
Within a team based model of care and reporting to the Program Manager, the Medical Office Assistant performs registration and clerical support functions for the Primary Care Clinic which sees patients and families who require high priority care within 24 hours. Works in support of the local Community of Care (CoC) service delivery model, primary care network, and in accordance with VCH policies and procedures. Urgent and Primary Care Centres (UPCC) will provide care for people with unexpected, non-life-threatening conditions who need medical attention within 12-24 hours but who don't require a visit to the emergency department – this includes sprains, cuts and wounds, an infection, mild asthma attack and less serious child illness and injury. The multidisciplinary health care team will be staffed by general practitioners, nurse practitioners, registered nurses and social workers. UPCCs are intended to be an additional service in the community, working in concert with all touch points for care to provide appropriate urgent services to patients, when and where they need it. They do not replace your Emergency nor your Family Physician access rather enhance access to urgent primary care when your doctor is not available and where you do not need emergency level care.
Requirements
- Grade 12, graduation from a Medical Office Assistant program, one (1) year of recent, related clinical medical office support experience, or an equivalent combination of education, training and experience.
- Demonstrated knowledge of clinical policies, procedures and objectives.
- Demonstrated knowledge of community resources and agencies.
- Demonstrated knowledge of office procedures.
- Business writing skills.
- Knowledge of medical terminology.
- Demonstrated ability to keyboard 5,000 keystrokes per hour.
- Demonstrated customer service and communication skills.
- Physical ability to perform the duties of the position.
- Demonstrated ability to work independently and within a team.
- Demonstrated ability to prioritize and organize workload and meet deadlines.
- Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
- Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
- Demonstrated skill in using a variety of office equipment and computer software programs.
Responsibilities
- Performs registration and clerical support functions for the Primary Care Clinic.
- Works in support of the local Community of Care (CoC) service delivery model and primary care network.
- Operates in accordance with VCH policies and procedures.
- Performs basic medical tests and accurately records results in medical files.
- Responds independently and effectively to emergent situations.
- Effectively presents health information to individuals.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
