Medical Office Assistant

Mosaic Primary Care Network•Calgary, AB

6d•Onsite

About The Position

The Medical Office Assistant (MOA) serves as the initial point of contact for patients seeking medical care at the Mosaic Primary Care Network. The MOA performs a variety of administrative duties for the multidisciplinary team and plays a key role in the organization and flow of clinic operations. The MOA will be conscientious, energetic, and adaptable to changing workflows, and possess a strong, positive customer service attitude and enjoy working with team members across the PCN.

Requirements

Previous relevant experience in a health care or medical office setting is mandatory.
Customer service experience is required
Experience using a multi-line phone system is required
Experience in an electronic scheduling system required
intermediate knowledge of Microsoft Suite (Word, Excel, and Outlook).
Proficient typing skills with a minimum speed of 40 words per minute
Excellent knowledge of health care and office practices, procedures and standards.
Knowledge of medical terminology is necessary
Proven ability to handle work volume fluctuations and work well under pressure.
Demonstrated attention to detail and ability to multitask.
Strong communication, interpersonal and relationship building skills.
Maintains a professional image and demonstrates ability to handle difficult situations in a calm and professional manner.
Excellent follow-up and problem-solving skills.
Ability to understand and communicate effectively in English, both verbally and in writing.
Successful applicants must provide proof of qualifications and a current police information check (PIC) at the applicant’s expense.

Nice To Haves

Completion of an accredited Medical Office Assistant program (minimum 18 credits) is an asset
Minimum 3 years in a health care or medical office setting is considered a strong asset
Experience with Practice Solutions EMR is a strong asset
High level of understanding and experience using Electronic Medical Record is an asset.
Multi-language skills are an asset.

Responsibilities

Greets and directs patients, visitors and staff members with a friendly and helpful demeanor.
Assists with receiving mail, medical courier, and general deliveries. Opens, sorts, and distributes in a timely fashion, paying particular attention to correspondence regarding patients and ensuring these are given priority.
Photocopies, scans, and faxes documents as needed.
Answers all incoming calls using a multi-line switchboard and directs calls to appropriate individuals. Takes and relays messages as appropriate and in a timely manner.
Assists with the collection of data for QI projects and measurement surveys, and participates in committees as needed
Other clerical work as required, including booking meeting rooms, ordering supplies and typing memos on behalf of clinicians/managers
Registers new patients
Utilizes an Electronic Medical Record (EMR) to book new and follow up patient appointments. Check patients in when they arrive to their clinic appointments.
Calls and reminds patients of upcoming appointments as per Mosaic guidelines.
Books and coordinates appointments with external providers including specialists and physician attachment.
Charts pertinent clinical information into patients’ EMR, verifies patient demographics and updates as required.
Sorts, scans, and links information for patients’ charts and attaches to EMR file as necessary/directed.
Creates and modifies clinicians and physician schedules as required.
Assists the billing clerk by collecting payments and physician reconciliations as appropriate.
Presents a pleasant and professional demeanour at all times.
Has the ability to adjust their approach to individuals of varying cultural backgrounds in providing excellent customer service.
Uses Language Line when required for interpretation service.
Understands the programs and services of MPCN to provide patients with appropriate information or to best direct them.
Maintains patient privacy and confidentiality by understanding the Health Information Act (HIA) and the Privacy Information and Protection Act (PIPA) and their applications in a clinical office setting. Enters any new patient demographic information into EMR.
Promotes a healthy work environment.
Recognizes safety issues and reports appropriately.
Aware of and adheres to infection and prevention control standards.
Demonstrates ability to use equipment and supplies according to established standards and procedures.
Actively participates in OH&S activities/committees as needed
Administers and assists with basic medical office procedures as directed.
Keeps own work station and area, as well as public areas tidy and presentable.
Uses disinfectant wipes to cleanse countertops, telephone handles, door handles, computer keyboards, etc. as per office infections control standards.
Responsible for their own share of cleaning of “common areas” such as staff kitchen, etc.
Responsible for putting away supply deliveries as needed.
Keeps rooms stocked with office supplies as needed