Medical Office Assistant - Orthopedics Leitchfield

Owensboro Health•Leitchfield, KY

About The Position

The Medical Office Assistant performs clinical and administrative tasks related to patient registration, assessments, scheduling, and patient support. The role emphasizes patient access and satisfaction, accurate information, confidentiality, professionalism, and ethical conduct. The employee works under general supervision and applies advanced skills and knowledge in the area of specialization. The position requires critical thinking, decisive judgment, and the ability to work in a stressful environment and take appropriate action. The assistant supports Owensboro Health’s mission, vision, core commitments, and business interests; follows organizational policies and procedures; and works in a manner consistent with compliance, safety, and a high-reliability organization. Duties may vary by department, and related duties may be assigned as needed.

Requirements

No prior work experience is required.
A high school diploma, GED, or higher is preferred.
ABR-OE credential from the American Association of Medical Assistants (AAMA) is required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
BLS certification as a Basic Life Support Healthcare Provider is required within 90 days of employment in this position.
Requires critical-thinking skills and decisive judgment.
Must be able to work under general supervision and take appropriate action in a stressful environment.
Applies more advanced skills and knowledge in the area of specialization.

Responsibilities

Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
Collect and record vital signs; perform basic diagnostic procedures and specimen collection.
Monitor and communicate changes in patient condition and document patient care.
Maintain equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
Accept payments, co-payments, and other service fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
Communicate with insurance companies, external agencies, patients, physicians, and team members; communicate with referring facilities about patient transfers when needed.
Arrange hospital admissions as appropriate.
Answer internal and external calls; respond to requests for patient information in accordance with accountability requirements, regulations, and facility policies.
Maintain examination areas.
Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieve records for authorized persons and obtain properly executed release-of-information forms when necessary.
File new and returned records according to established systems and policies, and identify and document missing records.
Enter information into computer databases, verify data by reviewing printouts or reports, and correct errors as required.
Prepare records for archival or destruction according to policies and procedures; initiate retrieval and return of archived records and follow up on delays or problems.
Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
Greet patients and provide appropriate information.
Prepare patients for medical procedures as appropriate.