Medical Office Assistant

University Clinical Health • Memphis, TN

4d • Onsite

About The Position

The Medical Office Assistant (MOA) performs a combination of administrative and clinical tasks within the clinic to assist providers. The MOA will support doctors and patients through various tasks related to patient care management, organization, and communication.

Requirements

• High School diploma or equivalent Required
• 1 -2 years of work experience in a medical office setting Required
• Effective interpersonal and communication skills required
• Excellent telephone etiquette
• Ability to prioritize and multi-task
• Exceptional attention to detail
• Ability to maintain confidentiality
• Committed to supporting UCH’s standard to medical excellence
• Typing skills of 25 words per minute with 90% accuracy

Nice To Haves

• Knowledge of medical terminology preferred /skills using medical billing system

Responsibilities

• Effectively checks in patients by: greeting, verify benefit coverage, verify and enter referrals, verify and update demographic information, collect and post co-pay and self-pay balances, pharmacy provider, obtain complete medical history and HIPAA forms.
• Effectively schedules patients by incoming calls and from reminder list.
• Accurately creates and maintains charts in electronic formats. Effectively scans and indexes electronic records.
• Accurately completes charge for sales items and can effectively resolve registration and charge entry edits.
• Accurately completes Payment posting process using NextGen PM system
• Accurately generates no show and missed appointment letters, dictation; sorts and distributes mail and faxes; sources translation services
• Meets patient and physician expectations
• Effectively checks out patient by: schedule return appointments, procedures, collect deposits and post-co-pay and self-pay balance, code accurately, and complete encounter forms.
• Answers, screens & directs incoming calls and answers basic patient-related questions and/ or problems.
• Complies with letter and spirit of Billing and HIPAA regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED