Lead MOA

WELL Health Technologies Corp•Vancouver, BC

18d•CA$22 - CA$25•Onsite

About The Position

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 180+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, and women’s health services. WELL, exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca.

Requirements

Previous medical office experience
Strong organizational and communication skills
Comfort working independently and as part of a team
High school diploma or the equivalent
Exceptional customer service skills
A Team Player
Strong verbal and written communication skills
Attention to detail and ability to plan, organize, and prioritize work.
Ability to work independently as well as with a team.
Ability to analyze, problem-solve and take the initiative.
Open and accountable
Ability to work varying shift patterns as needed by the clinic (including evenings and weekends)

Nice To Haves

Experience as an MOA or MOA programs certification is an asset.
Experience with EMR system OSCAR and a good understanding of MSP billing are assets.

Responsibilities

Greet and register patients, verify insurance, and process payments
Schedule and confirm appointments, managing patient flow throughout the day
Escort patients to and from exam rooms and clean rooms between appointments
Maintain accurate and up-to-date electronic medical records
Answer phones, respond to inquiries, and manage clinic correspondence and faxes
Assist with minor clinical tasks and support physicians as needed
Handle billing tasks and submit insurance claims
Ensure exam rooms and administrative areas are clean, stocked, and organized
Contribute to a welcoming, efficient, and patient-focused clinic environment
Keep physician schedules accurate and up to date
Manage staff vacation requests and ensure appropriate staffing coverage
Assist with preparing and participating in staff meetings
Order and track clinic inventory to ensure adequate supplies
Coordinate with the property management company for building-related issues or maintenance needs
Address and resolve minor patient or staff concerns in a timely and professional manner
Monitor workflow and adjust staffing or scheduling to maintain operational efficiency