MEDICAL OFFICE ASSISTANT-MAYSVILLE

FRANKLIN PRIMARY HEALTH CENTER INC•Mobile, AL

1d•Onsite

About The Position

The Medical Office Assistant will provide a variety of clerical duties associated with patient care. The Medical Office Assistant maintains a pleasant, courteous and cooperative manner with patients, visitors and Center's personnel. The role involves greeting, registering, and receiving patients, visitors, and staff, ascertaining the nature of business, and directing them appropriately. Responsibilities include answering telephones, scheduling appointments, preparing daily schedules, retrieving patient charts, interviewing patients for demographic data, updating patient information, determining qualification for sliding fee scale adjustments, generating encounter forms, assembling medical record charts, and ensuring patient records are accurately identified. The position also involves checking charts for incomplete histories, receiving and processing patient payments, reconciling receipts, preparing and mailing insurance claims, preparing deposit slips, matching encounter forms, and maintaining the confidentiality of patient information.

Requirements

High school graduate or GED equivalent.
Graduate of an approved Medical Office Assistant Program or an equivalent combination of training, education and work experience relative to the position.
Pleasant personality, good telephone etiquette and public relations skills are required.
Good communication skills.
One or more years work experience in medical setting with knowledge of medical terminology and CPT coding helpful.
Insurance billing work experience for Medicaid, Medicare, and other third party insurance carriers.
Medical terminology, CPT and ICD-9 coding experience.
Good human relations skills to deal effectively with patients/visitors in person or via telephone.
Keyboard, insurance billing and medical records experience required.
Operate a multi-line telephone, copier, adding machine, fax machine and other office equipment.
Requires eye-hand coordination and manual dexterity.
Requires the ability to distinguish letters or symbols.
Requires the use of office equipment, such as copier, computer terminals and keyboards, telephones, calculators or fax machines.
Requires normal vision range.
Requires frequent standing, sitting, bending, stooping or stretching.

Nice To Haves

Knowledge of medical terminology and CPT coding helpful.
May perform work of a higher level in preparation for increased responsibility.

Responsibilities

Greets, registers, and receives all patients, visitors, and staff in a professional and courteous manner.
Ascertains nature of business and directs patients, visitors, staff or callers to appropriate department or person.
Answers telephone and gives information to callers, screens and routes calls to appropriate destination in a courteous, professional, and efficient manner.
Obtains and records caller's name, time of call, nature of business, and person called upon.
Schedules patient appointments for provider.
Prepare daily appointment schedule printout for provider(s).
Retrieve patient charts for office visits, doctors' or nurses' telephone calls requiring patient's information.
Interviews patients to obtain demographic data on initial office visit.
Update patient demographical data and proof of income every six months or as necessary.
Reviews patients and appropriate family members’ income to determine qualification for sliding fee scale adjustments.
Generates encounter forms.
Assembles medical record charts (if new patient) or retrieve charts, place encounter forms on charts and route to nurses’ station.
Places charts in sequence for provider examination or treatment.
Keeps patient records accurately identified.
Checks charts daily for incomplete histories and brings same to the attention of the appropriate member of the health care team for correction.
Receives and processes patient payments.
Reconciles payment receipts by matching receipts against money sheets and entry sessions total on computer terminals at the end of each day.
Prepares, mails and maintain records for insurance claims process.
Prepares deposit slip and secure for transport to account receivable.
Match encounter forms at the end of day and have duplicates made as necessary.
Maintains confidentiality of patient's medical information and work materials as appropriate.
Maintains reception area in neat and orderly condition at all times.
Prompt arrival and regular attendance at work.
May perform work of a higher level in preparation for increased responsibility.
Responsible for incoming mail and outgoing mail distribution for assigned department.
Performs other duties as assigned.
Must provide the very best customer satisfaction to patients, visitors, and co-worker at all time in a professional and courteous manner.
Adheres to Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) policies and procedures.
Must successfully complete Privacy Rule compliance training annually or as revisions are made to the policies and procedures.
Must comply with Privacy Rule guidelines by learning to protect FPHC patient’s medical privacy.
Must comply with Privacy Rule guidelines by appropriately maintaining our patient information in compliance with national standards.
Must comply with Privacy Rule guidelines by providing appropriate security of FPHC patient records.
Must adhere to safety regulations, personnel policies and procedures.
Must receive Safety and Hazardous Communication training annually.