Medical Office Assistant, Seattle, Wa

Mindful Support Services • Seattle, WA

8d • Onsite

About The Position

Mindful Support Services is hiring a full-time Medical Office Assistant, internally called a Nurse Practitioner Liaison, to provide first-tier support to prescriber-level provider members. The role focuses on delivering responsive customer service and follow-through for the specific needs of prescriber practices, building and maintaining working partnerships with providers, and responding to requests from providers, pharmacies, and clients. The successful candidate will learn the relevant aspects of prescribers’ practices and support company growth through effective scheduling. The position is 100% in-office at the company’s Northgate headquarters in Seattle, Washington, with a Sunday–Thursday or Monday–Friday schedule. The listed pay is $23.00 per hour.

Mindful Support Services provides billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. The company describes its workplace as team-oriented and committed to integrity, customer service, and employees’ long-term professional development. A background check is required. Current clients of Mindful Therapy Group are asked to wait until their clinical care has ended before beginning employment due to a conflict of interest.

Requirements

• A background check is required.

Nice To Haves

• Applicants from all industries are encouraged to apply, especially those with front desk, receptionist, hospitality, or retail experience.

Responsibilities

• Create a positive and inviting experience for the team and providers.
• Provide customer service to clients and providers by phone, in person, and email.
• Learn and support relevant aspects of NP/MD practices, including coding, schedule management, in-person visit requirements, prescribing platforms, and lab technology platforms.
• Process a high volume of inbound and outbound records requests to support coordination of care.
• Build genuine, trust-based relationships and provide a personalized experience.
• Maintain HIPAA guidelines and keep protected health information secure.
• Help troubleshoot challenges for providers and clients.
• Respond to requests from providers, pharmacies, and clients in a timely manner.
• Support company growth through effective scheduling practices.

Benefits

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued in the first employment year, with annual increases each anniversary
• 6 paid holidays per year
• 401(k) with employer matching
• Life insurance
• Professional development training and opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed