Medical Office Assistant, Seattle, Wa

Mindful Support Services • Seattle, WA

7d • Onsite

About The Position

Mindful Support Services is hiring a full-time Medical Office Assistant, internally called a Nurse Practitioner Liaison, to provide first-tier support to prescriber-level provider members. The role focuses on responsive customer service and follow-through for the specific needs of prescriber practices, building and maintaining partnerships with providers, and responding to requests from providers, pharmacies, and clients. The successful candidate will learn the relevant aspects of prescribers’ practices and support company growth through effective scheduling.

The position is 100% in-office at the company’s Northgate headquarters in Seattle, Washington. The schedule is either Sunday through Thursday or Monday through Friday. The role may also be part of teams at Mindful Therapy Group offices in Arizona, Colorado, Nevada, and Oregon, collaborating with Nurse Practitioners and MDs who provide in-person services. The company describes its workplace as team-oriented and committed to customer service, integrity, and employees’ long-term professional development. A background check is required. Applicants currently receiving clinical services at Mindful Therapy Group must discontinue care before beginning employment.

Requirements

• A background check is required.
• Applicants receiving clinical services at Mindful Therapy Group must discontinue care before beginning employment.

Responsibilities

• Provide a positive and welcoming experience for the team and providers.
• Provide customer service to clients and providers by phone, in person, and email.
• Learn and support all aspects of NP/MD practices, including coding, schedule management and in-person visit requirements, prescribing platforms, and lab technology platforms.
• Process a high volume of inbound and outbound records requests to support coordination of care.
• Build genuine, trust-based relationships and provide personalized service.
• Follow HIPAA guidelines and keep protected health information secure.
• Help troubleshoot challenges for providers and clients.

Benefits

• 75% coverage of health, dental, and vision insurance.
• 15 PTO days accrued during the first employment year, with annual increases each anniversary.
• Six paid holidays per year.
• 401(k) with employer matching.
• Life insurance.
• Professional development training and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed