Medical Office Assistant

Tenet • Detroit, MI

10d

About The Position

Under general supervision and according to established policies and procedures, the Medical Office Assistant performs Medical Assistant and Patient Services Assistant duties for an assigned area. The role supports patients and clinicians by handling reception, registration, insurance verification, scheduling, records, payments, and clinical assistance during examinations and procedures.

The assistant greets visitors, answers and directs calls, registers patients for outpatient services, collects demographic and insurance information, and contacts insurers to confirm benefit levels and patient co-pays as needed. Responsibilities also include collecting and posting payments, preparing daily deposits, preparing patient charts, filing and releasing medical records, obtaining referrals, scheduling appointments and procedures, and maintaining computerized billing records.

Clinical support includes preparing examination rooms, helping position patients, handling instruments, taking and documenting vital signs, and recording patients’ reasons for visits. Depending on scope of practice, the assistant may give non-intravenous injections, perform venipuncture and EKGs, assist with stress tests, routine x-rays and PFTs, and perform related activities. The role also provides other support, such as preparing laboratory slips and statistical data, typing correspondence, and training new personnel. The assistant follows established policies and procedures to meet applicable JCAHO/OSHA safety standards and participates in safety training, including CPR and annual safety training.

Requirements

• High school diploma or GED.
• Graduation from a school of practical nursing, or completion of a PCA/PCT program, Nurse Assistant program or equivalent training, Medical Assistant program, or EMT phlebotomy training program; alternatively, six months of experience in a doctor's office or related area performing Medical Assistant duties.
• Analytical ability to handle patient problems, review and verify insurance information, research billing problems, and compile statistical data.
• Interpersonal skills to communicate effectively with patients, physicians, and other personnel.
• Technical knowledge of blood pressure techniques.

Nice To Haves

• Six months of direct patient care experience preferred.
• One year of previous experience performing Medical Assistant or Patient Care Associate duties.
• One year of previous experience performing medical office clerical duties, such as insurance verification, authorizations, medical billing, or EMR usage, in a doctor's office or related area.
• Medical Assistant certification preferred.

Responsibilities

• Greet visitors, answer telephones, and direct calls and visitors to the appropriate person or place.
• Register patients for outpatient services and obtain demographic, insurance, and related information according to policies and procedures.
• Contact insurance providers to determine benefit levels and patient co-pays as needed.
• Collect and post payments and prepare daily deposits.
• Pull and prepare patient charts before appointments; file notes, prescriptions, face sheets, and other documentation in medical records.
• Copy and release medical record information as needed.
• Prepare examination rooms and assist physicians with examinations, including helping move or position patients and handling instruments.
• Take and document vital signs, including temperature, blood pressure, and weight, and record patients’ reasons for visits in their charts.
• As permitted by scope of practice, perform non-intravenous injections, venipuncture, EKGs, and routine x-rays; assist with stress tests, PFTs, and related activities.
• Obtain referrals and schedule patient appointments or procedures according to established guidelines.
• Enter, review, research, and correct computerized patient billing records; provide the billing company with copies of payments and rejections.
• Prepare laboratory slips and statistical data, type correspondence, and train new personnel as needed.
• Follow established policies and procedures to meet minimum JCAHO/OSHA safety standards and participate in safety training, including CPR and annual safety training.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts and healthcare-dependent flexible spending accounts
• Employee Assistance Program
• Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED