Medical Office Assistant (MOA) - Urgent and Primary Care Centre (UPCC)
About The Position
Vancouver Coastal Health (VCH) is seeking a Medical Office Assistant (MOA) to join the team at the Vancouver City Centre Urgent and Primary Care Centre (UPCC). This role operates within a team-based model of care, reporting to the Program Manager. The MOA will perform registration and clerical support functions for the Primary Care Clinic, which serves patients and families requiring high-priority care within 24 hours. The position supports the local Community of Care (CoC) service delivery model, primary care network, and adheres to VCH policies and procedures. Urgent and Primary Care Centres (UPCCs) are designed to manage unexpected, non-life-threatening conditions that need medical attention within 12-24 hours, offering an alternative to the emergency department for issues like sprains, cuts, infections, mild asthma attacks, and less serious childhood illnesses or injuries. These centres are staffed by a multidisciplinary healthcare team, including general practitioners, nurse practitioners, registered nurses, and social workers, and function as an additional community service to provide timely and appropriate urgent care.
Requirements
- Grade 12, graduation from a Medical Office Assistant program, one (1) year of recent, related clinical medical office support experience, or an equivalent combination of education, training and experience.
- Demonstrated knowledge of clinical policies, procedures and objectives.
- Demonstrated knowledge of community resources and agencies.
- Demonstrated knowledge of office procedures.
- Business writing skills.
- Knowledge of medical terminology.
- Demonstrated ability to perform basic medical tests and accurately record results in medical files.
- Demonstrated ability to respond independently and effectively to emergent situation and effectively present health information to individuals.
- Demonstrated ability to keyboard 5,000 keystrokes per hour.
- Demonstrated customer service and communication skills.
- Physical ability to perform the duties of the position.
- Demonstrated ability to work independently and within a team.
- Demonstrated ability to prioritize and organize workload and meet deadlines.
- Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
- Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
- Demonstrated skill in using a variety of office equipment and computer software programs.
Responsibilities
- Perform registration and clerical support functions for the Primary Care Clinic.
- Provide care for people with unexpected, non-life-threatening conditions needing medical attention within 12-24 hours.
- Work in support of the local Community of Care (CoC) service delivery model and primary care network.
- Adhere to VCH policies and procedures.
- Perform basic medical tests and accurately record results in medical files.
- Respond independently and effectively to emergent situations.
- Effectively present health information to individuals.
- Keyboard 5,000 keystrokes per hour.
- Provide customer service and communication.
- Perform the duties of the position.
- Work independently and within a team.
- Prioritize and organize workload and meet deadlines.
- Establish and maintain satisfactory work relationships with clients and staff.
- Deal tactfully and effectively with coworkers, clients, and staff from other agencies.
- Use a variety of office equipment and computer software programs.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
