Medical Office Assistant/Patient Access Representative - North Charleston - MUSCP

Medical University of South Carolina • North Charleston, SC

13d • Onsite

About The Position

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.

Requirements

• High school diploma or equivalent (GED)
• 1 year of customer service experience
• Ability to interpret and apply financial procedures and regulations (preferred)
• Previous experience with hospital information systems or word processing (preferred)

Nice To Haves

• Ability to interpret and apply financial procedures and regulations
• Previous experience with hospital information systems or word processing

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Schedules appointments appropriately, either by phone or in person.
• Obtains, records, and updates personal and financial information accurately and effectively.
• Collects Co-pays and prior patient balances.
• Maintains confidentiality of personal and financial information.
• Performs customer service, message distribution, ancillary scheduling and referrals management.
• Interacts with medical professionals and other care team members from diverse cultures and backgrounds.
• Obtains and updates demographic and insurance information for all patients.
• Meets standard productivity metrics while performing the pre-registration and registration process.
• Completes all regulatory and compliance related forms for the visit.
• Completes verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrates commitment to positive patient and family experiences and excellence in customer service.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED