Medical Office Assistant - Pediatrics - MUSCP

Medical University of South Carolina•Mount Pleasant, SC

18h•Onsite

About The Position

Join our dynamic team at MUSC Children’s Health- Mt Pleasant, an MUSC physician office offering pediatric primary care. Our team thrives on working together to make a real difference in the lives of the patients and families that we serve. If you're passionate about pediatrics and eager to be part of a team that values professional growth and compassionate care, we’d love to have you with us!

Requirements

High School diploma or equivalent education required.
One year of customer service experience.
Must have basic computer skills.
Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.

Nice To Haves

Previous healthcare front desk experience preferred.

Responsibilities

Greets and welcomes patients and families in person or on the telephone.
Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
Collects Co-pays and prior patient balances.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Customer service, message distribution, ancillary scheduling and referrals management.
Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.
Obtain and update demographic and insurance information for all patients.
Meet standard productivity metrics while performing the pre-registration and registration process.
Complete all regulatory and compliance related forms for the visit.
Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
Demonstrate commitment to positive patient and family experiences and excellence in customer service.