Medical Office Assistant - MUSCP
About The Position
Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.
Requirements
- High school diploma or equivalent (GED).
- One (1) year of customer service experience.
- Ability to interpret and apply financial procedures and regulations.
- Previous experience with hospital information systems or word processing.
- Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.
Nice To Haves
- Ability to interpret and apply financial procedures and regulations preferred.
- Previous experience with hospital information systems or word processing preferred.
Responsibilities
- Greet and welcome patients and families in person or on the telephone.
- Optimize patient experience and clinic efficiency by scheduling appointments appropriately.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Collect Co-pays and prior patient balances.
- Protect patient confidentiality.
- Perform customer service, message distribution, ancillary scheduling, and referrals management.
- Interact with medical professionals and other care team members from diverse cultures and backgrounds.
- Obtain and update demographic and insurance information for all patients.
- Meet standard productivity metrics while performing the pre-registration and registration process.
- Complete all regulatory and compliance related forms for the visit.
- Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
- Demonstrate commitment to positive patient and family experiences and excellence in customer service.
Benefits
- Career opportunities available in academics, research, hospital medicine, physician practices and support services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
