Medical Office Assistant OBGYN - Haitian Creole (5686)

Brockton Neighborhood Health Center • Brockton, MA

8d • Onsite

About The Position

The Medical Office Assistant is responsible for all functions performed during the patient check-in to clinical areas and the check-out process. These include, but are not limited to, scheduling follow-up appointments, registration, scheduling internal and external referral appointments, acquiring referral authorization, collecting cash, and posting daily encounters; taking and returning patient phone calls; patient correspondence; mailing/faxing medical information to consultants and maintenance of equipment. The role also involves maintaining a professional and patient-centered environment, participating in quality assurance, and demonstrating teamwork.

Requirements

• High School graduate or equivalent.
• Willingness and ability to learn all aspects of job requirements.
• High level of interpersonal and professional skills.
• Bilingual required.
• Moderate computer skills.
• Proper telephone etiquette.
• Good customer service skills.
• Basic knowledge of managed care.
• Knowledge of insurance plans.

Nice To Haves

• Graduate of a medical secretary program preferred.

Responsibilities

• Answers telephone calls, assists callers, and forwards calls as needed, ensuring overall service completion.
• Schedules patients for follow-up and specialist visits within the Health Center.
• Schedules referral appointments for patients at external referral specialties/facilities, providing patient referral information to the referred facility.
• Maintains a tracking system for all external and internal referrals and follows up on appointments.
• Checks patients in from registration areas to specific waiting areas prior to provider appointments, notifying patients and providers of any delays.
• Collects patient co-pays and deductibles, and balances the daily cash drawer and credit card receipts.
• Serves as a liaison between BNHC clinical areas, patients, and other agencies to ensure continuity of patient care.
• Communicates any patient issues received via telephone, voicemail, letters, or walk-ins to providers.
• Assists with patient correspondence as directed.
• May be required to gather clinical information for reporting needs.
• May be called upon to assist providers with interpreting without notice.
• Ensures proper use of all office equipment (fax, copier, PC, email, practice management software, printers, phones, voicemail, etc.) in accordance with office policy and maintains proper supplies.
• Reports any equipment malfunction immediately.
• May perform other duties as assigned by supervisor or department head.
• Attends meetings and seminars to stay abreast of changing needs within the industry and department.
• Maintains a professional and patient-centered environment, advocating for patients.
• Demonstrates accountability, responsibility, reliability, and dependability through attendance, punctuality, and thorough follow-through.
• Maintains patient confidentiality and discretion of conversations in work areas.
• Interacts pleasantly, courteously, and professionally with patients and co-workers.
• Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently.
• Demonstrates good communication skills and maintains appropriate chain of command.
• Participates in quality assurance and improvement initiatives.
• Maintains and encourages teamwork, modifying and/or improving individual procedures and tasks.
• Demonstrates and implements effective problem-solving and conflict management skills.
• Identifies and reports task and/or operational problems.
• Participates in the orientation of new staff and/or students.

Benefits

• PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization's good faith estimate of the possible compensation at the time of posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED