Medical Office Assistant - Mental Health (5573)

Brockton Neighborhood Health Center•Brockton, MA

10d

About The Position

The Medical Office Assistant is responsible for all functions performed during the patient check-in to clinical areas and the check-out process. These include, but are not limited to, scheduling follow-up appointments, registration, scheduling internal and external referral appointments, acquiring referral authorization, collecting cash, and posting daily encounters; taking and returning patient phone calls; patient correspondence; mailing/faxing medical information to consultants and maintenance of equipment.

Requirements

High School graduate or equivalent.
Willingness and ability to learn all aspects of job requirements.
High level of interpersonal and professional skills.
Bilingual required.
Moderate computer skills.
Proper telephone etiquette.
Good customer service skills.
Basic knowledge of managed care.
Knowledge of insurance plans.

Nice To Haves

Graduate of a medical secretary program preferred.

Responsibilities

Answers telephone calls, assists the caller, and forwards the call as needed, ensuring overall service to the caller is completed.
Schedules patients for follow-up and specialist visits at the Health Center.
Schedules referral appointments for patients at referral specialties/facilities, ideally with the patient present.
Provides patient referral information to the referred facility according to the patient's insurance plan, acting as a liaison between BNHC, the referral facility/specialty, and the patient.
Consults with other clinical staff as needed and provides complete, accurate, and adequate information (written and oral) to the referred facility and patients.
Maintains a tracking system of all external and internal referrals and follows up on appointments as needed.
Checks patients in from registration areas to specific waiting areas prior to their provider appointments, monitors waiting rooms, and notifies patients and providers of any appointment delays.
Collects any additional patient copays and deductibles, and balances the daily cash drawer and credit card receipts.
Serves as a liaison between BNHC clinical areas, patients, and other agencies to ensure continuity of patient care, communicating any patient issues received via telephone, voicemail, letters, or walk-ins to providers.
Assists with patient correspondence as directed.
May be required to gather clinical information for reporting needs.
May be called upon to assist providers with interpreting without notice.
Ensures proper use of all office equipment (fax, copier, PC, email, practice management software, printers, phones, voicemail, etc.) in accordance with office policy, maintains proper supplies, and immediately reports any malfunctions.
May perform other duties as assigned by supervisor or department head.
Attends meetings and seminars to stay informed about industry and department changes.
Maintains a professional environment in a multi-provider, multidiscipline organization.
Maintains a patient-centered environment to ensure continuity of care and advocates for patients.
Exhibits a positive attitude towards co-workers and other health center departments.
Performs tasks within the scope of secretarial standards.
Demonstrates accountability, responsibility, reliability, and dependability through excellent attendance, punctuality, and thorough follow-through.
Maintains patient confidentiality at all times and discretion of conversations in work areas.
Is pleasant, courteous, and considerate of patients and co-workers, interacting properly and professionally.
Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently.
Demonstrates good communication skills.
Maintains appropriate chain of command.
Participates in the betterment of the health center through studies and reviews.
Continually assesses personal, team, and organization goals.
Maintains and encourages teamwork.
Maintains consistent effort to further goals by modifying and/or improving individual procedures and tasks.
Demonstrates and implements effective problem-solving.
Identifies and reports task and/or operational problems.
Manages conflict with staff appropriately.
Participates in the orientation of new staff and/or students.