Medical Office Assistant-IVF- Permanent- Full Time

Aspire Fertility Austin•Calgary, AB

8d•Onsite

About The Position

We are seeking an experienced and highly organized MOA-IVF to support our clinic. This role focuses on administrative coordination to ensure efficient clinic flow and support the nursing team throughout fertility treatment cycles, reporting to the Nurse Manager. This role will not typically involve in-person patient interactions and will involve a high degree of desk/computer work.

Requirements

High school diploma required
Completion of a Medical Office Assistant (MOA) certificate/diploma or equivalent
Minimum 2 years of experience in a medical office or administrative setting
Proficiency with EMR systems and standard office tools
Strong organizational and time management skills
Attention to detail and accuracy
Ability to prioritize in a fast-paced environment
Ability to work independently and within a team
Strong communication skills (written and verbal)

Nice To Haves

Experience in fertility, women’s health, or a clinical environment preferred
Experience with Alberta Netcare and EMR systems preferred
eIVF experience is an asset
Experience working in a high-volume environment

Responsibilities

Manage high-volume phone lines, emails, and patient inquiries
Support scheduling of procedures and in-clinic appointments related to IVF treatment cycles
Maintain patient confidentiality and provide clear communication regarding clinic processes
Coordinate distribution of patient information packages and provide updates on next steps in treatment
Ensure all required documentation and consents are completed
Prepare and organize patient charts and electronic records for clinical staff
Liaise with nursing staff and interdisciplinary team members to support patient care
Track and update patient progress through treatment cycles
Input and maintain accurate patient data in EMR systems
Access and retrieve patient information via secure portals and fax
Ensure timely documentation and compliance with clinic protocols