Medical Front Office Assistant - Full-Time
About The Position
Rehab United is a family-owned private practice specializing in physical therapy, massage/wellness, and fitness, with a total of seven locations in San Diego, CA. The company prides itself on having a fun, family-oriented and community-centric culture, which has earned it recognition as one of San Diego's Best Places to Work and one of the Top Company Cultures in the nation. They are looking for an upbeat, friendly, dedicated, results-driven Front Office Assistant to join their team and help provide exemplary service and support to patients and clients. The Front Office Assistant oversees the patient experience, delivering the Rehab United brand of service with the utmost kindness, compassion, professionalism and efficiency, prioritizing patient experience and support to Rehab United team members.
Requirements
- Superb customer service & communication skills
- Attention to detail, organization & prioritization
- Efficient time management, particularly in high pressure scenarios, while maintaining professionalism and composure
- Simple math skills using whole numbers, common fractions, and decimals
- Familiarity with MS Office, particularly Excel, Word, Outlook and Teams
- Ability to grasp computer systems quickly
- Ability to maintain confidentiality
Nice To Haves
- Two or more years of medical office experience - Physical Therapy Clinic or Medical Office Management are a plus
Responsibilities
- Greet and check-in patients when they arrive to the office.
- Have patient complete required forms, obtains necessary signatures, and accurately enter the patient information for registration.
- Ensure all insurance, personal, and health information is obtained and verified prior to each patient's appointment.
- Maintain daily scheduling and confirmation of patient appointments.
- Respond to heavy volume of incoming calls for appointments and other requests.
- Collect patient co-payments, deductibles, and prior balances.
- Explain payment policy/billing procedures and financial responsibility to patients.
- Prepare and properly file patient forms.
- Balance daily monies and receipts, and ensure accuracy of fee tickets and batch summaries.
- Perform other duties as assigned by management.
Benefits
- Medical, Dental, Vision and Life/AD&D benefit options
- 401(k) Retirement Program with Company Match
- Vacation and Holiday Pay
- Sick Pay (in accordance with State and City law)
- Free Fit Societe gym membership.
- Discounts on massage therapy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
