Medical Office Assistant I - Sleep Laboratory - Map II

ChristianaCare•Newark, DE

11d•Onsite

About The Position

This position is responsible for creating a friendly, welcoming, calm, and efficient environment for the practice. The Medical Office Assistant I serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients, updates the EMR, and represents the sleep laboratory in all patient interactions. The role is full-time and located in Newark, DE.

Requirements

High School Graduate or equivalent required.
Knowledge of insurance carriers.
Knowledge of physician office systems and practices.
Ability to work with computers.
Knowledge of referral process.
Maintain patient confidential information.
Possess excellent customer service skills and warm welcoming demeanor.
Display good oral and written communication skills.
Detail oriented to ensure tasks are completed.
Handle a fast-paced environment with high activity.

Nice To Haves

Experience in a medical office setting is preferred.
Preferred knowledge of ICD, CPT Codes & Medical Terminology.

Responsibilities

Schedules appointments with awareness of insurance, provider, and practice location.
Greets and interacts with patients in a professional manner to collect required demographic and financial information.
Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Maintains confidentiality of workplace & patient information.
Collects payments according to insurance requirements.
Verifies insurance coverage & coordinates referrals.
Performs day-end reconciliation of appointments & payments received.
Answers all phone calls in a professional manner and relays accurate messages.
Puts messages into provider(s) and responds to messages from provider(s).
Communicates with provider and staff through EMR.
Communicates with internal and external departments.
Keeps patients up to date on issues until resolution can be accomplished.
Facilitates testing, labs, appointments, etc for patients.
Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed.
Researches issues and responds to the patient in a timely and professional manner.
Assists with copying, faxing, and general administrative support.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.