Medical Office Assistant I - Sleep Laboratory - Map II

Christiana Care Health Services•Newark, DE

9d•Onsite

About The Position

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare. Our Sleep Laboratory located in Newark De is looking for a full-time Medical Office Assistant I is responsible for creating a friendly, welcoming, calm and efficient environment for the practice. The Medical Office Assistant I serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients, updates the EMR and represents the sleep laboratory every time there is interaction with a patient.

Requirements

High School Graduate or equivalent required.
Ability to work with computers
Knowledge of referral process
maintain patient confidential information
possess excellent customer service skills and warm welcoming demeanor
display good oral and written communication skills
detail oriented to ensure tasks are completed
handle a fast-paced environment with high activity

Nice To Haves

Experience in a medical office setting is preferred.
Knowledge of insurance carriers
Preferred knowledge of ICD, CPT Codes & Medical Terminology
Knowledge of physician office systems and practices

Responsibilities

Schedules appointments with awareness of insurance, provider, and practice location
Greets and interacts with patients in a professional manner to collect required demographic and financial information.
Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Maintains confidentiality of workplace & patient information.
Collects payments according to insurance requirements.
Verify insurance coverage & coordinates referrals.
Performs day-end reconciliation of appointments & payments received.
Answer all phone calls in a professional manner and relays accurate messages.
Put messages in to provider(s) and respond to messages from provider(s).
Communicate with provider and staff through EMR.
Communicate with internal and external departments.
Keeps patients up to date on issues until resolution can be accomplished.
Facilitate testing, labs, appointments, etc for patients.
Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed.
Responsible for researching issues and responding to the patient in a timely and professional manner.
Assists with copying, faxing, and general administrative support.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.