Medical Office Assistant Administrative Senior - Rex Digestive Health Smithfield

UNC Health•Smithfield, NC

23h•Onsite

About The Position

The Medical Office Assistant Administrative Senior coordinates patient check-in and check-out, processes financial information, files, answers phones, and performs other administrative duties. The role provides direct supervision and support for administrative and clinical office assistants, including relief staffing, support, and training. It also provides direct supervision of these assistants when the Practice Manager is absent. The position supports patient scheduling and registration, insurance verification and authorization, visit coding, daily receipt balancing, and responses to billing questions. It maintains office and clinical supplies and equipment, coordinates equipment repairs and facility issues, and follows organizational, revenue cycle, financial audit, safety, regulatory, HIPAA, OSHA, and infection-prevention requirements. The role is onsite in Smithfield, North Carolina, with a day schedule and 40 standard hours per week.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
At least one year of experience in a physician office.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or organization employees.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical assisting program.

Responsibilities

Maintain compliance with organizational policies and procedures.
Ensure compliance with revenue cycle and financial audit requirements.
Use computer systems effectively; file, answer phones promptly and professionally with complete and accurate information, and perform other administrative duties as required.
Accurately perform patient check-in and check-out procedures.
Process privileged patient information, including obtaining current insurance verification and authorization and coding visits with accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Maintain adequate clinical supplies, office supplies, and equipment.
Coordinate resolution of equipment repair and facility management issues.
Provide relief staffing, support, and training for other administrative medical office assistants and clinical medical office assistants.
Directly supervise administrative medical office assistants and clinical medical office assistants in the absence of the Practice Manager.
Maintain compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection-prevention policies and procedures.
Demonstrate leadership in customer service when interacting with patients, families, and visitors; communicate effectively and work as part of a team.