Medical Office Appointment Clerk (27771)

LTSi - Laredo Technical Services, Inc.•Bellevue Second IV Precinct, NE

3d•$19 - $20•Onsite

About The Position

Laredo Technical Services, Inc. (LTSi) is seeking a Medical Office Appointment Clerk to work at the 55th Medical Group Ehrling Bergquist Clinic at Offutt AFB, Nebraska. This full-time position involves scheduling appointments in various medical systems, managing patient eligibility, and communicating with patients regarding their appointments. LTSi is a staffing service provider for federal government agencies, specializing in professional, office administration, and medical services. They are a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) and a Minority Business Enterprise (MBE), also a member of the Military Spouse Employment Partnership (MSEP).

Requirements

Minimum typing speed of 50 WPM is required.
Speak and understanding the English language.
Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
At least 6 months of experience in medical office scheduling.

Nice To Haves

Customer Service Training/experience preferred.
Medical terminology desired.

Responsibilities

Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
Maintains appointment schedules using T-Metrics or MHS Genesis.
Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
May be required to register patients not already in computer system, such as newborns.
Maintains accurate and up-to-date patient schedules and logs.
Utilizes T-Metrics/MHS Genesis system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
Validates basic MHS Genesis patient demographic information prior to booking appointment for patients.
Makes required updates.
Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
Provides patient with specific visit instruction.
Pulls records and files documentation as needed.
Confirms medical records are available for upcoming appointments on provider schedules.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using T-Metrics or MHS Genesis per individual clinic guidelines.
If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.