Medical Appointment Clerk

Matrix Providers • Bethesda, MD

2d • Onsite

About The Position

Matrix Providers is hiring a Medical Appointment Clerk to join their team at Walter Reed National Military Medical Center in Bethesda, MD. This full-time position offers a competitive salary and benefits package, focusing on providing healthcare services to Military Service Members and their families. The role involves scheduling appointments, managing patient communications, coordinating care, and maintaining electronic medical records within a government computer system.

Requirements

• High School diploma or General Educational Development (GED) equivalency.
• Basic medical terminology required.
• Basic Life Support (American Heart Association or American Red Cross) certification.
• Minimum of one-year professional experience in medical office scheduling.
• Minimum typing speed of 50 WPM.
• Proficient in computers, data entry, word processing, and standard office equipment.
• Strong verbal and written English communication skills.
• Knowledge of medical terminology, anatomy, physiology, pharmacology, and medical documentation.
• Experience maintaining, reviewing, and verifying patient medical records and healthcare data.
• Ability to multitask, prioritize workload, and provide exceptional customer service in a fast-paced clinical environment.

Responsibilities

• Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care.
• Calls patients or responds to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.
• Provide administrative and front-desk support, including patient check-in/check-out, appointment scheduling, and follow-up coordination.
• Answer 25-35 daily phone calls, assist 50+ patients/visitors daily, and manage 50+ secure patient messages daily.
• Coordinate patient referrals, specialty appointments, and care with internal and external providers.
• Process 50+ daily medical data forms, maintain electronic medical records, scan clinical documents, and ensure data accuracy.
• Schedule 20-30 patient appointments daily while maintaining clinic records, reports, and workload statistics.
• Support clinic operations through quality assurance activities, meetings, training, and other administrative functions as assigned.
• Effectively manage multiple priorities while supporting a busy healthcare team serving 268+ military, civilian, and support personnel.

Benefits

• Competitive financial package
• Comprehensive insurance package including health, dental, vision, and life coverage.
• Accrued Paid Time Off (PTO)
• Paid Holidays
• 401(k) Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED