Medical Office Appointment Clerk (27771)

LTSi • Offutt AFB, NE

2d • Onsite

About The Position

Laredo Technical Services, Inc. (LTSi) is seeking a Medical Office Appointment Clerk to support the 55th Medical Group at Ehrling Bergquist Clinic on Offutt AFB. LTSi provides staffing services to federal government agencies and specializes in connecting qualified professionals with opportunities. This role involves scheduling appointments using specific healthcare systems, managing patient communications for scheduling changes, and ensuring patient eligibility for services. The position requires immediate hire upon successful completion of background and security investigations.

Requirements

• Minimum typing speed of 50 WPM.
• Ability to speak and understand the English language.
• Proficiency with standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Knowledge of general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• At least 6 months of experience in medical office scheduling.

Nice To Haves

• Customer Service Training/experience preferred.
• Medical terminology desired.

Responsibilities

• Schedules medical appointments and determines patient eligibility for services via phone, secure messaging, or other request methods.
• Supports PCM (Personal Care Manager) by name processing for appointments and ensuring appropriate access to care timeframes.
• Maintains appointment schedules using T-Metrics or MHS Genesis.
• Validates eligibility through the Defense Eligibility Report System (DEERS).
• Registers new patients, such as newborns, if not already in the computer system.
• Maintains accurate and up-to-date patient schedules and logs.
• Utilizes T-Metrics/MHS Genesis system tools (detail codes, freezing slots, TRICARE on-line usage) for appointment slot maintenance, rescheduling, or cancellation.
• Validates basic MHS Genesis patient demographic information before booking appointments and makes necessary updates.
• Calls patients or responds to secure messaging requests to schedule, reschedule, or cancel appointments.
• Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
• Provides patients with specific visit instructions.
• Pulls records and files documentation as needed.
• Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparing patient notices (telephonically or form letters) for appointment reminders, no-shows, or rescheduling/cancellations.
• Receives and electronically delivers telephone messages (t-cons) to PCMs and/or clinic nurses using T-Metrics or MHS Genesis according to clinic guidelines.
• Attends the clinic Access to Care Meeting as the central booking representative if in the lead clerk position.

Benefits

• Competitive salary based on experience and technical qualifications
• Health, Dental, and Vision insurance
• 401(k) Retirement Plan
• Vacation
• Sick Leave
• Disability & Life Insurance
• 11 Paid Federal Holidays (New Year’s Day, Martin Luther King, Jr. Day, Presidents Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED