Medical Office Administrator

Hanger, Inc. • Grand Rapids, MI

3d • Onsite

About The Position

In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. This position is ideal for someone who enjoys being the anchor of a clinic and keeping operations running smoothly. As you master this role, you’ll take on increased responsibility—becoming a go-to resource for front office operations, supporting training and process improvements.

Requirements

• High school diploma or equivalent combination of education and experience required.
• Must have a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Minimum of 4 years experience in a related healthcare administration role
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

• Experience in a receptionist position or experience with medical front office procedures preferred.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
• Strong interpersonal, oral (including telephone) and written communication skills.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.

Responsibilities

• Serve as the primary front‑of‑office contact for patients and visitors
• Manage patient intake, registration, and insurance verification
• Collect copays, deductibles, and co‑insurance
• Schedule follow‑up appointments and coordinate care plans
• Maintain accurate electronic health records
• Partner with internal teams (including RCM) to support clinic operations
• Help identify workflow improvements and support front office consistency

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED