Medical Office Administrative Clerk

ERP International•Maxwell AFB, AL

12d•Onsite

About The Position

ERP International is seeking Medical Office Administrative Clerks for Full-Time positions in support of the 42 Medical Group at Maxwell AFB, AL. ERP International is honored to be named a 2026 Top Workplace by WTOP News! 7 Years Running. Excellent Compensation & Exceptional Comprehensive Benefits! ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.

Requirements

High School diploma or General Educational Development (GED) equivalency.
Minimum of 12 months of full-time experience within the past five (5) years is required in a medical office setting.
Possess current ARC or AHA BLS Healthcare Provider certification.
Must possess ability to pass a Government background check/security clearance.

Responsibilities

Ensure that third party insurance information (DD Form 2569) is completed for non-active-duty beneficiaries and documentation is current and annotated within Genesis.
Update Genesis accordingly.
Verify patient’s eligibility for care, ensure they are registered in Genesis and DEERS.
Update demographic information as pertinent.
Ensure general medical record maintenance.
Verify that all forms are appropriately completed and filed.
Assist in the notification of patient duty absences.
Complete and distribute injury logs.
Coordinate with the MEB clerk on MEB patients.
Greets patients/visitors at a front desk, information center or office setting.
Answers main office phone line. Directs telephone calls to appropriate section for assistance. Take messages as required.
Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections.
Obtains updates and files medical records as needed.
Organizes and researches patient records, extracts needed information, and review records for completeness, accuracy, and consistency within established guidelines.
Ensures arrival of medical records prior to appointment(s).
Initiates and locates patient medical records as needed.
Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
Performs other administrative and clerical duties in support of medical care and operational support.
Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.
Serves as the first point of contact in a medical facility, welcoming patients, managing check-ins, verifying demographics and insurance, and scheduling appointments