Medical Management Pharmacy Technician Supervisor

IU Health • Plainfield, IN

4d • Onsite

About The Position

The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers.

Requirements

• Previous supervisory/leadership experience
• Absence of criminal history related to the ability to work with drugs
• Strong mathematical calculation skills
• Pharmacy Technician experience and active Indiana Pharmacy Technician License
• Knowledge of pharmacy and hospital computer systems and computer-assisted devices
• Strong written and verbal communication skills
• Strong customer service skills
• Full proficiency typing and using Microsoft Office applications
• High School Diploma or GED required
• Pharmacy Technician National Certification
• Active Indiana Pharmacy Technician license (or eligible upon hire)
• National certification (CPhT) required

Nice To Haves

• Associate degree or equivalent experience preferred
• Experience in medical management, prior authorizations, or specialty pharmacy
• Familiarity with payer requirements, formularies, and utilization management
• Experience with EMR systems (e.g., Epic) and pharmacy/PA platforms

Responsibilities

• Supervise, coach, and support pharmacy technicians handling prior authorization requests
• Monitor daily workflows, productivity, and accuracy to ensure service level targets are met
• Provide real-time problem-solving support for escalations and complex cases
• Assist with staffing plans, scheduling, and workload distribution
• Ensure accurate and timely submission and follow-up of prior authorizations
• Oversee documentation, payer communication, and compliance with regulatory requirements
• Identify and resolve barriers impacting authorization turnaround times
• Partner with pharmacists and providers to optimize approval outcomes
• Track and report on key performance metrics (turnaround time, approval rates, productivity, quality)
• Conduct audits and implement continuous quality improvement initiatives
• Ensure adherence to IU Health policies, SOPs, and payer guidelines
• Onboard and train new pharmacy technicians on PA processes and systems
• Provide ongoing coaching, feedback, and performance evaluations
• Support professional development and skill-building initiatives
• Serve as a liaison between pharmacy, providers, payers, and internal stakeholders
• Communicate process updates, regulatory changes, and system enhancements
• Partner with leadership to drive workflow improvements and system alignment

Benefits

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED