Medical Management Pharmacy Technician Supervisor

Indiana University Health System • Plainfield, NJ

3d • Hybrid

About The Position

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. Sound like a perfect match? Apply now - we can't wait to hear from you! The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers. Hours are Monday - Friday 8:30am - 5pm and will be a hybrid position once team member is fully trained.

Requirements

• Previous supervisory/leadership experience
• Absence of criminal history related to the ability to work with drugs
• Strong mathematical calculation skills
• Pharmacy Technician experience
• Active Indiana Pharmacy Technician License
• Knowledge of pharmacy and hospital computer systems and computer-assisted devices
• Strong written and verbal communication skills
• Strong customer service skills
• Full proficiency typing and using Microsoft Office applications
• High School Diploma or GED required
• Pharmacy Technician National Certification
• Active Indiana Pharmacy Technician license (or eligible upon hire)
• National certification (CPhT) required

Nice To Haves

• Associate degree or equivalent experience preferred
• Experience in medical management, prior authorizations, or specialty pharmacy
• Familiarity with payer requirements, formularies, and utilization management
• Experience with EMR systems (e.g., Epic) and pharmacy/PA platforms

Responsibilities

• Supervise, coach, and support pharmacy technicians handling prior authorization requests
• Monitor daily workflows, productivity, and accuracy to ensure service level targets are met
• Provide real-time problem-solving support for escalations and complex cases
• Assist with staffing plans, scheduling, and workload distribution
• Ensure accurate and timely submission and follow-up of prior authorizations
• Oversee documentation, payer communication, and compliance with regulatory requirements
• Identify and resolve barriers impacting authorization turnaround times
• Partner with pharmacists and providers to optimize approval outcomes
• Track and report on key performance metrics (turnaround time, approval rates, productivity, quality)
• Conduct audits and implement continuous quality improvement initiatives
• Ensure adherence to IU Health policies, SOPs, and payer guidelines
• Onboard and train new pharmacy technicians on PA processes and systems
• Provide ongoing coaching, feedback, and performance evaluations
• Support professional development and skill-building initiatives
• Serve as a liaison between pharmacy, providers, payers, and internal stakeholders
• Communicate process updates, regulatory changes, and system enhancements
• Partner with leadership to drive workflow improvements and system alignment

Benefits

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED