Medical Management - Intake Coordinator 145-1032

Community Care•Tulsa, OK

About The Position

This non-clinical position supports the department by performing a broad range of clerical duties. The role involves preparing correspondence, following up with providers and members, reviewing service requests for completeness, entering information into a database, compiling data, and running reports. The coordinator also handles telephone calls, answers non-clinical questions, takes information, or refers callers to appropriate parties. Additionally, the position requires investigating and researching calls from various parties to facilitate the authorization process. The duties are clerical and do not involve the interpretation of clinical information or evaluations.

Requirements

Possess strong oral and written communication skills
Successful completion of Health Care Sanctions background check
Ability to reason logically and to use good judgment when interpreting materials or situations
Ability to organize time effectively and set priorities
Basic knowledge of medical terminology
Proficient in Microsoft applications
High School Diploma or equivalent

Nice To Haves

Two years related work experience in medical, insurance or doctor’s office environment
Successful completion of college level education in health-related field

Responsibilities

Prepares correspondence to members, providers, and facilities
Provides follow up with providers and members as needed
Reviews service requests for completeness of information
Enters information into the database, compiles data and runs reports
Receives telephone calls, answers non-clinical questions and takes information, or refers callers to appropriate parties
Investigates and researches calls from members, physician offices, ancillary vendors, and facilities to facilitate the authorization process
Performs other duties as assigned

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