About The Position

This role is responsible for ensuring user satisfaction with the department's services, both internally and externally, and continuously improving customer service. The position involves performing clinical testing across various laboratory areas including Blood Bank, Serology, Coagulation, Hematology, Chemistry, Special Chemistry, Urinalysis, Clinical Microscopy, and Microbiology, in accordance with all laboratory procedures and physician orders. The individual must maintain proficiency in all assigned areas, prepare reagents, standards, controls, stains, and culture media, and perform instrument troubleshooting and preventive maintenance. Accurate transcription of test data for reporting is essential. The role also includes making recommendations for quality and efficiency improvements, assisting the section supervisor, serving as a technical reference in the supervisor's absence, and participating in competency assessments. A key responsibility is assisting the Section Supervisor in maintaining the Quality Control program, which involves troubleshooting rule failures, verifying QC methods, reviewing QC data, and reviewing reagent and maintenance QC. Additionally, the role involves collecting and summarizing monthly statistical data, participating in test validations and laboratory information systems projects, and assisting in maintaining Procedure Manuals in compliance with CAP and NCCLS standards. The position may also require performing functions of the LST job description, such as data processing, answering phones, verifying incoming specimens, preparing specimens for shipment, and managing laboratory supplies. Teaching new hires and students, obtaining blood specimens, maintaining confidentiality, fostering cooperative relationships, maintaining a clean work environment, and pursuing professional growth are also integral parts of the role. The ability to learn and perform new procedures and maintain knowledge of departmental and hospital policies, including fire and disaster plans, is required. Other related duties as assigned are also part of the responsibilities.

Requirements

  • MLT, Grade 13: Associates Degree in science (copy of degree or transcript required) and completion of an approved Medical Laboratory Technology internship program.
  • Registration as a Medical Laboratory Technician with the ASCP or NCA.
  • MT (ASCP Eligible), Grade 14: B.S. degree or higher in Medical Lab Science, Medical Technology, Biology, Microbiology, Chemistry (copy of degree or transcript required) and one-year internship in ASCP program or other work experience accepted by ASCP, NCA, AACC, or ASM (High school diploma or transcript required).
  • MT (ASCP), Grade 16: B.S. degree as above (copy of degree or transcript required) and completion of an approved Medical technology internship program and registration as a Medical Technologist with the ASCP or NCA.

Responsibilities

  • Ensures the satisfaction of all users of the department's services, both internal and external and seeks to continually improve customer service and satisfaction.
  • Performs clinical testing in conformance with all the Laboratory procedures and physician orders in any of the Laboratory areas assigned; Blood Bank, Serology, Coagulation, Hematology, Chemistry, Special Chemistry, Urinalysis, Clinical Microscopy and Microbiology.
  • Maintains proficiency in all areas of Laboratory assigned.
  • Prepares reagents, standards, controls, stains and culture media as necessary.
  • Performs instrument troubleshooting as necessary and preventive maintenance as scheduled.
  • Accurately transcribes completed test data for reporting.
  • Makes recommendations for improvements in quality and/or efficiency to the immediate supervisor.
  • Assists section supervisor.
  • Serves as a technical reference in the supervisor's absence.
  • Participates in the competency assessment as appropriate.
  • Assists the Section Supervisor in the maintenance of the Quality Control program to include: Troubleshoot and approval primary rule failures, Verification of QC methods; new and periodic, Review of daily and periodic QC data, Review of reagent and maintenance QC.
  • Collect and summarize monthly statistical data.
  • Participates in the test validations, instrument interfaces and other laboratory information systems projects.
  • Assists Section Supervisor in maintaining assigned Procedure Manuals in compliance with CAP and NCCLS standards and review the manuals as necessary and at least annually.
  • Performs functions of the LST job descriptions as needed to include: All data processing functions, Answers phones, Verifies in-coming specimens with courier, Prepares specimens for shipment to intra-system sites and references labs; makes necessary arrangements for transportation.
  • Practice efficient and economical use of laboratory supplies; checks the inventory, orders supplies and restocks upon arrival.
  • Participated in teaching practical and theoretical principles of test procedures to new hires and students.
  • Obtains appropriate blood specimens from patients of all ages.
  • Maintains confidentiality of information deemed confidential.
  • Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests and serves effectively as part of the Laboratory team in performing professional service to patients.
  • Maintains work benches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.
  • Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise and comply with contact hour requirements as defined and approved by the ASCP or NCA.
  • Has the ability to learn and perform new procedures established in the clinical laboratory.
  • Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
  • Performs other work related duties and activities as assigned or requested.
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