Medical Interpreter I - Spanish

ASIAN PACIFIC HEALTH CARE VENTURE•Los Angeles, CA

28d•$22 - $22•Onsite

About The Position

The Medical Interpreter I (Spanish) supports linguistically diverse patients and clinic operations by providing interpretation for medical and non-medical services, including enrollment and benefit programs. The role contributes to the patient-service revenue cycle and patient-centered care, and staff are expected to follow APHCV policies and procedures and participate in emergencies in accordance with emergency procedures. APHCV is a tobacco-free organization. The position is based at the Los Feliz Health Center in Los Angeles, California, is full time and non-exempt, and reports to the Clinic Operations Manager. It does not supervise other employees. The role also translates and proofreads clinic, outreach, and health education materials, and participates in staff meetings, training, agency events, and continuing education.

Requirements

Legal authorization to work in the United States.
Completion of the APHCV Health Assessment Form and DOJ background check.
High school diploma.
At least one year of substantial volunteer or work experience in the targeted community.
At least one year of interpretation or translation experience.
Certificate in English and targeted-language interpreting, or completion certificate for medical interpreter training.
Fluency in speaking, reading, and writing English and the targeted language.
Proficiency with PC or Mac computers and working knowledge of Microsoft Office applications.
Experience using intranet and internet resources, and computer literacy in English and the targeted language.
Basic general health knowledge, knowledge of targeted communities, and knowledge of the U.S. health care system and health promotion and education.
Strong communication skills and the ability to work with people from diverse cultural, educational, socioeconomic, and linguistic backgrounds.
Ability to work efficiently and accurately with minimum supervision, follow directions, and follow up on supervisor recommendations.
Regular, predictable attendance during clinic hours.
Working experience in a medical field, case management, and customer service.
Ability to teach or instruct others; interest in community health; attention to detail; and time-management skills for handling multiple priorities.
Ability to perform position tasks, including lifting up to 25 pounds, hearing staff by phone and people served in person, speaking clearly, and seeing documents and computer screens adequately.
Annual physical check-up.

Responsibilities

Provide intake assistance, financial screening, and health history intake for limited-English-proficient patients.
Interpret during patient interactions, including scheduled visits with providers.
Call patients two days before appointments to provide reminders.
Provide interpretation or instruction at patient classes on health topics.
Retrieve telephone messages and respond to patient voicemails in a timely manner.
Follow up with patients who miss medical appointments according to the No Show Follow Up procedure, and document contact in EPM or EHR.
Forward patient concerns and feedback to appropriate APHCV personnel.
Work with clinic operations and medical staff to facilitate efficient patient flow.
Participate in data collection, verify advanced access data, and assist with clinic performance measures.
Call patients about abnormal lab results when tasked by nurses or providers, and document calls in NG EHR.
Schedule, reschedule, or cancel appointments as needed.
Submit quality-of-care and productivity reports to the supervisor, if applicable.
Task triage and referral nurses and respond to related tasks.
Update patients’ primary care provider assignments and create or deactivate alerts in NG EPM.
Translate clinic documents, outreach materials, health education materials, and other vital documents in a timely manner.
Back-translate or proofread translations to assess their accuracy and arrange for translated materials to be typeset.
Attend assigned APHCV and clinic meetings, trainings, agency-wide events, and continuing education classes.
Communicate training needs to the supervisor or Clinic Operations Manager.
Maintain professional customer service, work collaboratively with coworkers, communicate with clinic staff, and work efficiently to support patient care.
Perform other duties as assigned by the supervisor or Clinic Operations Manager.