Medical Interpreter - Haitian Creole per diem

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Responsible for facilitating the successful delivery of services to patients and family members of various languages. Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.

Requirements

High School Diploma or Equivalent required
Healthcare and/or medical interpreting experience 2-3 years preferred
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Talking to others to convey information effectively.
Understanding the implications of new information for both current and future problem-solving and decision-making.

Responsibilities

Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.
Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
Answer calls promptly and conduct interpretation in a friendly and professional manner.
Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
Adheres to standard code of ethics for medical interpreters.