Medical Information Specialist - US Hours

EVERSANA

21h•Remote

About The Position

This position is part of EVERSANA's integrated commercial services and is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The role delivers industry-leading services, including call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The position is home office based, full-time, and ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain. The job holder must be legally eligible to work in the European Union or the UK. Working hours are US hours, with 9-hour shifts between 2 PM and 2 AM CET, Monday to Friday.

Requirements

Life Sciences or healthcare degree or equivalent.
Strong clinical background.
Excellent verbal/written communication skills.
English C1 level is obligatory.
Mother tongue fluency in Spanish is essential.
Strong translation skills.
Computer proficiency in Microsoft Word, Excel, and other Window applications.

Nice To Haves

Pharma D / M Pharma degree, or other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare (e.g., BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science).
Call Center experience.
Medical Information experience.
Pharmaceutical industry experience.
Clinical experience including medical writing.
Native Spanish language skills.
Utilization of Medical Information Management Systems, Safety Databases, or equivalent.

Responsibilities

Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
Disseminate drug information either verbally or by written correspondence.
Identify adverse events and product complaints during interactions with customers.
Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
Coordinate processes necessary for responding to quality-related complaints, which may involve interactions with personnel in Quality Assurance, Regulatory Affairs, and the complainant.
Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
Medical Writing.
On-call responsibilities on an as assigned basis.
All other duties as assigned.