Medical Information Associate - I

Thermo Fisher Scientific•Morrisville, NC

11d•Onsite

About The Position

The posting identifies the role as Medical Information Associate - I, but the description itself characterizes the position as a Senior Customer Service Representative at Thermo Fisher Scientific. The role provides customer support throughout the customer lifecycle, including administration, order management, quotations, and master data maintenance. It involves collaborating with cross-functional teams in a diverse environment to deliver accurate, professional service and contribute to the company’s mission.

Requirements

Minimum 2 years of customer service experience in a shared service center, multinational, or office environment.
Strong written and verbal communication skills in English; additional language proficiency may be required.
Demonstrated proficiency in Microsoft Office applications.
Excellent problem-solving abilities and attention to detail.
Strong organizational skills and ability to prioritize multiple tasks effectively.
Initiative-taking approach and a positive, collaborative mindset.
Consistent record of meeting performance metrics and service level agreements.
Ability to work independently and handle ambiguous situations.
Ability to develop and maintain effective relationships with internal and external stakeholders.
Demonstrated judgment and diplomacy in customer interactions.
Experience in data accuracy and quality control.
Ability to work in a standard office environment with regular computer use.