Medical Information Associate Dutch Language

PrimeVigilance

About The Position

PrimeVigilance is looking for a Medical Information Associate with Dutch language to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries.

Requirements

Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
Customer service or call centre experience preferred
Comfortable receiving enquires by phone
Ability to perform out-of-hours service if required
Time and issue management, delegation, organization and multitasking skills with good attention to detail
Strong interpersonal and communication skills
Advanced English and Dutch skills, both verbal and written

Responsibilities

To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Dutch and English.
To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
Providing management with regular updates regarding project status and metrics concerning enquiries
Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume