Associate Medical Information Manager

PrimeVigilance

3d

About The Position

We are looking to strengthen our growing Medical Information Management Team. The role will be focused on supporting a Medical Information Team in the delivery of Medical Information Services. The successful applicant will be responsible for client communication and service delivery for global MI programs.

Requirements

• Life Science Degree or equivalent.
• Fluency in English
• Program management experience, preferably in a Pharmacovigilance or Medical Information environment
• Prior experience supervising within a Call Center operation, preferably in a Medical Information environment
• Experience mentoring, training and line management
• Critical thinking and creative problem solving skills
• Relationship building skills
• Excellent communication skills

Nice To Haves

• Healthcare degree is an advantage.
• additional language skills in Mandarin, Cantonese, Thai or Korean preferred

Responsibilities

• Line management of a Medical Information Team.
• Responsible for leading, educating and mentoring and enquiry handlers to provide the highest quality Medical Communications services.
• Ensuring the delivery of a high quality MI service, and for maintaining compliance with KPIs, regulations and company policies in accordance with any Pharmacovigilance and Medical Information agreements.
• Supporting all aspects of outsourced Medical Information service delivery including, programme management, Medical Information services set-up, program expansion and program compliance.
• Developing client relationships, identify and implement process improvements and supporting business development
• Participates in client audits and inspections
• Ensuring compliance with PV regulatory obligations; assist with managing the process for root cause analysis and implementing corrective and preventative actions (CAPA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level