Medical Imaging Assistant

Banner Health•Tucson, AZ

1d•Onsite

About The Position

The Medical Imaging Assistant supports the daily operations of the Medical Imaging Department under the direct supervision of technologists and nurses. The role performs non-technical patient- and procedure-related duties in accordance with department and facility policies, along with clerical and administrative support and customer service that help ensure organized, efficient patient care. The position works in a fast-paced, sometimes stressful environment and requires navigating multiple computer programs and managing competing demands. The schedule is Monday through Thursday, 9:00 PM to 7:30 AM, at Banner - University Medical Center Tucson. Rotating call and holiday coverage are required.

Requirements

High school diploma, GED, or equivalent working knowledge.
BLS certification is required.
Good judgment and the ability to communicate effectively and use discretion with patients, staff, and the public.
Working knowledge of medical terminology and computer literacy.
Knowledge of commonly used office software and keyboarding skills.
Good organizational skills and the ability to prioritize and coordinate multiple responsibilities simultaneously.
Ability to manage ongoing face-to-face contact with patients and staff in a busy medical office environment.

Nice To Haves

Prior experience as a transporter, EMT, and/or nursing assistant.
Working knowledge of medical terminology.
Previous experience with electronic medical records and insurance.
Knowledge of filing and/or retrieval systems.
Additional related education and/or experience.

Responsibilities

Greet patients, medical staff, and the public; answer telephone calls; schedule appointments; enter orders; provide general information; help resolve customer problems; refer complex inquiries; and provide clerical and administrative support.
Enter patient information into computer systems and scan documents into PACS; maintain complete patient records and ensure reports and forms are filed or scanned, labeled, and accessible; maintain patient education materials; and assist with medical-record requests.
Acquire, distribute, digitize, format, and upload digital or film-based patient images into PACS, and maintain filing systems according to department protocols.
Fulfill requests for images and reports in electronic systems, hard copy, or CD format, following protocols for releasing confidential patient information.
Receive patients in applicable systems, confirm demographics and insurance information, perform insurance verification when required, and collect copays, deductibles, or self-pay amounts when required.
Total patient charges at checkout, enter pending discharges, coordinate appointments needed before discharge, process discharges, and arrange transportation to care centers or residential homes when requested.
Prepare physician schedules, super-bills, labels, charts, and other forms; print and file transcription notes; reconcile charge tickets; identify incomplete tickets, missing charge codes, or diagnoses; notify clinical staff; and forward completed billing materials.
Assist technologists and nurses with pre- and post-procedure room preparation, obtain supplies, assist patients, stock procedure rooms, and help set up sterile trays where applicable.
Escort patients to exam rooms, take vital signs and patient histories, and, when required by the assigned facility and after required training and skill validation, assist with peripheral IV insertion or discontinuation and Point of Care Testing.
Follow radiation safety policies.
Maintain office, dietary, and medical supplies; complete requisitions and reconcile deliveries.