Medical III Receptionist

Hudson Hospital•Saint Louis Park, MN

5d•$20 - $30•Hybrid

About The Position

This position supports the department/site by providing quality service through timely and courteous assistance to patients. The role involves two main areas: Call Center and Front Desk. In the Call Center, the primary purpose is to handle incoming calls while maintaining a minimum of 93% availability during scheduled hours, adhering to department-specific expectations and guidelines. For the Front Desk, primary responsibilities include greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting departmental clerical duties. Both areas ensure service support to patients seeking care.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Some medical background preferred.
Strong verbal and written communication skills
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.
Ability to key for long periods of time.

Responsibilities

Handle incoming calls in a Call Center environment, maintaining a minimum of 93% availability.
Follow defined guidelines and processes of the department.
Greet patients at the front desk.
Collect co-pays.
Schedule follow-up appointments and referrals.
Support departmental clerical duties.
Provide support to the department/site ensuring quality service through timely and courteous assistance.
Provide service support to patients who request care.