Medical III Receptionist

HealthPartners • Saint Louis, MN

4d • Hybrid

About The Position

This position supports the department/site by providing quality service through timely and courteous assistance to patients. The role involves handling incoming calls in a call center environment, maintaining a minimum of 93% availability, and meeting department-specific agent expectations. Additionally, it includes front desk responsibilities such as greeting patients, collecting co-pays, scheduling appointments and referrals, and supporting departmental clerical duties. The team rotates between front desk and call center roles at different locations.

Requirements

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

• Some medical background preferred.
• Strong verbal and written communication skills
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.
• Ability to key for long periods of time.

Responsibilities

• Handle incoming calls while maintaining a minimum of 93% availability.
• Meet department-specific agent expectations regarding measurement and follow defined guidelines and processes.
• Greet patients.
• Collect co-pays.
• Schedule follow-up appointments and referrals.
• Support departmental clerical duties.
• Provide support to the department/site ensuring quality service through timely and courteous assistance.
• Provide service support to patients who request care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed