Medical Group Scheduler

Presbyterian System Services•Clovis, NM

2d•Onsite

About The Position

Build your career as a Medical Group Scheduler by helping patients access the care they need. In this role, you'll coordinate appointments, manage referrals, maintain accurate patient information, and support efficient clinic operations while delivering exceptional customer service and creating a positive patient experience.

Requirements

High school diploma or GED required.
Minimum nine months of experience in an office, healthcare, or customer service environment required.
Must successfully complete Epic scheduling competency within 90 days of hire.

Nice To Haves

One or more years of experience in a provider office, call center, or similar healthcare environment preferred.

Responsibilities

Schedule and coordinate patient appointments while providing accurate instructions, directions, and appointment details.
Monitor provider schedules, identify scheduling issues, reschedule no-shows, and support timely patient access.
Verify and update patient demographics, insurance information, and referrals in the electronic medical record.
Manage incoming calls, provide information, document messages, and route requests appropriately while maintaining HIPAA standards.
Support referral processes, including entering referrals, coordinating documentation, and assisting patients with referral questions.
Provide exceptional customer service by addressing patient concerns, resolving issues when possible, and documenting feedback.
Apply knowledge of Advanced Access scheduling practices and collaborate with care teams to optimize patient flow.
Maintain accurate records and complete administrative tasks to support providers, patients, and clinic operations.