Medical Front Office Coordinator

Watson Companies•Chapel Hill, NC

2d•$17 - $18•Onsite

About The Position

Integrative Therapies is seeking a Director of First Impressions (Medical Front Office Coordinator) to anchor their Chapel Hill clinic. This role is crucial for providing world-class care and a 5-star client experience. The ideal candidate will thrive in a high-performing, values-based culture with a Service First mindset and will report directly to the Clinic Director. This position is essential to the mission of positively impacting lives through holistic health and rehabilitation.

Requirements

A true Serve Others focus: Genuinely enjoying helping others and putting patients first.
Demonstrated Enthusiasm and a relentlessly positive attitude.
Highly proficient computer skills and organizational abilities.
Excellent verbal and written communication for a professional office setting.

Nice To Haves

1+ year of experience in customer service, medical office administration, or as a healthcare receptionist.
Knowledge of medical office procedures, including experience with a web-based EMR platform.
Familiarity with medical coding, insurance verification, and third-party payer processes.

Responsibilities

Be the Face of iT: Create positive first impressions and provide outstanding customer service.
Master the Schedule: Strategically manage the web-based scheduling system to maximize appointments, aiming for a 90% patient arrival rate.
Financial & Compliance Expert: Collect and document patient co-pays, verify insurance benefits, handle weekly bank deposits, and ensure strict adherence to HIPAA regulations.
Communication Hub: Maintain professional correspondence via phone, email, and fax, acting as the primary patient coordinator.
Operational Excellence: Maintain the order and organization of the medical front office and improve clinic processes and systems.