Medical Front Office Coordinator-Wilmington, DE
About The Position
WSAudiology is a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries, dedicated to unlocking human potential by restoring hearing. HearUSA, a part of WSAudiology, aims to redefine hearing care and establish the highest standards in modern hearing health. With a network of 4,000 independent Hearing Care Professionals and over 350 centers in the U.S., HearUSA is committed to providing exceptional care, knowledge, and experience to every individual. As a Client Experience Specialist, the role focuses on ensuring clients' hearing healthcare needs are met promptly, maintaining an organized appointment schedule, and prioritizing Simply Excellent Hearing Care.
Requirements
- High School Diploma or equivalent
- Experience in customer service and office administration
- Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
- Proficiency with computers including scheduling software and MS Office
- Strong multi-tasking, organization, and time-management skills
Responsibilities
- Maintain client charts and ensure information is up to date
- Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
- Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
- Enter stock and custom orders, perform weekly inventory audit to ensure accuracy
- Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
- Maintains a clean, inviting, and friendly environment
- Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
- Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
- Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care
Benefits
- Top priority of culture and community including ongoing training
- Attractive compensation package with monthly bonus opportunities
- Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
- Mentorship and professional development opportunities including a CES Advisory Board
- Field support for your hearing center
- A professional development team of dedicated Regional Training Managers
- Continuing education, LinkedIn Learning and tuition reimbursement
- Career advancement pathways for Center Support and Client Care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
