Medical Front Office

Select Medical•Anna, TX

2d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist (PSS) for their Anna, TX location. This is a full-time, entry-level position with varying hours between Monday and Friday, 7 am to 7 pm. The role focuses on providing excellent customer service in a fast-paced medical office environment. Responsibilities include managing patient check-in/check-out, insurance verification, scheduling, handling medical documents, and maintaining office operations. The company emphasizes a strong work-life balance for its employees.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Coordinate patient appointments, working with the Center Manager to minimize cancellations and support treatment adherence.
Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verify patient insurance, obtaining required authorizations before patient visits and explaining benefits, financial responsibilities, billing, and outpatient policies.
Collect patient responsibility at each visit.
Scan and maintain medical documents.
Reconcile and post charges daily and perform other reporting to ensure clean claim processing.
Respond to all requests for information from patients, other departments, and physicians.
Maintain office, order supplies, and manage mail.
Willingness to adjust schedule to center needs.
Attend all mandatory meetings and in-service education programs.
Travel to non-home location centers or other sites for coverage when necessary.