Medical Front Office

Baylor Scott & White Institute for Rehabilitation - Outpatient•Anna, TX

3d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a full-time Patient Service Specialist (PSS) in Anna, TX. This entry-level position offers a starting salary of $18 - $25 per hour, depending on experience. The role requires a customer service-oriented, detail-oriented individual capable of working in a fast-paced environment. The PSS will be responsible for various administrative and patient-facing tasks, contributing to efficient clinic operations and positive patient experiences. The position offers a work-life balance and a structured career path through the PSS Ladder Program.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects towards patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Attends all mandatory meetings and in-service education programs.
Travels to non-home location center or other site for coverage when necessary.