Medical Front Desk Representative – Inbound Phones

Advocare LLC • Haddonfield, NJ

6d • $19 - $22 • Onsite

About The Position

We are a busy, established family medical practice with a strong team environment. We work hard, support one another, and believe that every role in the office matters. Our front desk team is an essential part of the patient experience, and we're looking for an experienced person who wants to become a valued part of that team. This is not simply a receptionist position. You will be an important part of the team patients rely on to help them navigate appointments, referrals, insurance questions, and their overall experience with our office. The primary responsibility of this position is 100% inbound patient phone coverage, with cross-training at Check-In and Check-Out. We are specifically looking for someone who already understands the pace and responsibilities of a busy medical practice and can confidently communicate with patients throughout the day.

Requirements

• Minimum of 1 year of medical front desk/reception experience
• At least 1 year of medical office/front desk experience
• Experience handling high-volume inbound patient calls
• Experience entering and processing patient referrals
• Experience using PEAR Portal and other insurance/payer websites
• Strong knowledge of medical insurance
• Experience with referrals, authorizations, and precertifications
• Strong computer and data-entry skills
• Excellent patient service and telephone communication skills
• Ability to multitask and stay organized in a busy medical office

Responsibilities

• 100% inbound patient phone coverage
• Cross-training at Check-In and Check-Out
• Handling high-volume inbound patient calls
• Entering and processing patient referrals
• Using PEAR Portal and other insurance/payer websites
• Managing referrals, authorizations, and precertifications
• Providing excellent patient service
• Communicating with patients throughout the day
• Multitasking and staying organized in a busy medical office

Benefits

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance
• Vision (Part-time)
• Flexible Spending Accounts (Part-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed